Why choose OneStop?
Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods, and provide supply chain participants the best on the go IT solutions and services.
At OneStop we:
- Promote a positive work-life balance, primarily working from home in an ultra-hybrid model.
- Support working from home with a one-off payment to set up your home office.
- Offer the flexibility to work from anywhere, for one month per year.
- Provide ongoing training, development & career opportunities.
- Are a team of customer centric, agile innovators.
- Have regular all staff collaboration days.
At OneStop we want you to bring your true self to work. We are energised by our individuality, unique perspectives, and differing experiences. We believe that all team members should feel valued, respected and safe irrespective of their sex, marital status or pregnancy, race, age, sexual orientation, gender history, religious or political beliefs, impairment, family responsibility or family status.
We champion a “safe to fail” environment in which we learn from each other, share ideas and are guided by our OneStop values of:
We are purposeful - We make things simple - We are inventive - We achieve together!
The opportunity at OneStop
Be the first point of contact for our customers and provide a high quality of customer service, aiming for first contact resolution. Working closely with the Account Management team at OneStop, as a Customer Service Representative you are responsible for managing relationships with customers/clients, enhancing product usage, and ensuring contractual service levels are adhered to both internally and externally.
Working in the team you will:
- Manage and be involved with all aspects of the relationship that OneStop maintains with its customers
- Maintain regular contact with customers to develop a full understanding of each customer's needs and operations
- Provide a sincere, friendly, and helpful first point of contact support for our customers
- Replicate application bugs and recommend fixes; follow up with other departments via our case management system
- Provide a sufficient level of technical analysis to identify root causes and resolution
- Adapt to multiple types of customers and products
- Identify areas for process improvement and make recommendations to the leadership team.
What will you bring to the role?
- 2+ years direct customer service experience
- Experience working with high volume inbound/outbound customer service
- Excellent communication skills, both written and verbal; with the ability to engage with stakeholders at all levels internally or externally
- Have a proactive approach to working and the ability to self-motivate, plan, organise and prioritise activities based on outcomes required
- Ability to work cooperatively and collaborate in a professional team environment
- Ability to identify, analyse and solve business and operational problems
- Ability to take accountability of tasks and to oversee them to completion
- The ideal candidate will also have previous experience working in the freight and logistics industry.
OneStop’s office is currently based in Redfern, but we are moving to a fantastic new Sydney CBD office within the next 6 months!
Please note that while OneStop offers a highly flexible working environment, our employees MUST be based in Sydney or live within a reasonable commuting distance of our Sydney office.
Agencies - Please note that we are recruiting for this position directly and will not be engaging agency partners at this stage.
What’s next?
We look forward to receiving your application if you have the right to live and work in Australia.
If you are applying via Seek or Indeed please visit our careers page to access the Position Description for this role: https://careers.1-stop.com/
